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Privacy Policy

Privacy Policy

COMMUNITY DEVELOPMENT NWA – PRIVACY POLICY

Community Development NWA (“CDNWA,” “we,” “us,” or “our”)
808 N Main St, Bentonville, AR 72712
(479) 273-7344

This Privacy Policy (“Policy”) describes how Community Development NWA collects, uses, stores, shares, and protects personal information in connection with our affordable housing programs, property management operations, websites, online applications, resident portals (including Yardi RentCafe), and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Policy.

1. Purpose

This Policy explains:

  • The types of personal information we collect
  • How and why we collect and use it
  • How it is shared and protected
  • Your rights to access, review, and correct it

This Policy does not apply to employee records or information processed solely in the context of employment.

2. Minors

Our Services are not directed to minors under 18, and we do not knowingly collect personal information directly from minors through our websites or portals.
We may collect information about minors from parents or legal guardians as part of household composition, housing eligibility, leasing, and HUD or ADFA program compliance.

3. Consent & Changes

By using our Services, submitting an application, or accessing our portals, you consent to the collection, use, and disclosure of information as described in this Policy.
We may update this Policy from time to time. Updated versions will be posted on our website and become effective upon posting.

4. Personal Information We Collect

Identifiers

  • Name
  • Address and prior addresses
  • Email address
  • Phone number
  • Date of birth
  • Social Security number
  • Driver’s license or state ID

Financial Information

  • Bank account and routing numbers (ACH)
  • Credit and debit card numbers
  • Rent and payment history
  • Security deposits and fees
  • Subsidy and assistance payments (HUD, Section 8, etc.)
  • Income and employment information

Housing & Eligibility Data

  • Household composition
  • Disability or accommodation information
  • HUD and ADFA eligibility documentation
  • Program applications and certifications

Technology & Usage Data

  • IP address
  • Device and browser information
  • Portal and website activity
  • Login credentials

Property & Security Data

  • Smart-lock access logs
  • Unit access records
  • Security camera footage where installed

Communications

  • Emails
  • Text messages (SMS)
  • Application communications
  • Maintenance and support messages

5. How We Collect Information

  • Housing applications
  • Online accounts and portals
  • Forms and payments
  • Communications and maintenance requests
  • Smart-lock and building systems
  • Website visits

We may also receive information from HUD, screening agencies, credit bureaus, social service agencies, and program partners.

6. How We Use Your Information

  • Determine housing eligibility
  • Process applications and leases
  • Process payments
  • Comply with HUD and ADFA rules
  • Maintain property security
  • Provide resident services
  • Detect fraud and protect safety

7. Background Screening & Fair Housing

We may obtain consumer reports, credit reports, criminal background checks, or verification data from third-party providers as permitted by law and in compliance with the Fair Credit Reporting Act and Fair Housing laws.

8. Technology & Service Providers

  • Yardi RentCafe
  • QuickBooks
  • Microsoft 365
  • Google Workspace
  • DocuSign
  • SMS and payment processors
  • Smart-lock and camera systems

9. Cookies & Analytics

We use cookies and tools such as Google Analytics to operate the site and measure usage. You can manage cookies in your browser.

10. Email & Text Communications

You may receive emails and SMS related to your housing, payments, maintenance, and programs. You may opt out of non-essential messages.

11. How We Share Information

We may share information to comply with law, work with HUD and partners, process payments, prevent fraud, or operate our housing programs. We do not sell personal information.

12. Data Storage & Security

All data is stored in U.S.-based, security-certified systems with administrative, technical, and physical safeguards.

13. Data Retention

We retain data as required for housing, legal, audit, and regulatory purposes.

14. Your Rights

You may request access, corrections, or deletion of your data where allowed by law.

15. Third-Party Websites

This policy applies only to CDNWA. Third-party services have their own policies.

16. Do Not Track

We do not respond to Do Not Track signals.

17. Accessibility

We provide reasonable accommodations upon request.

18. Acceptable Use

You may not attempt to disrupt or interfere with our systems.

19. Contact

Privacy Officer
Name: LaDwana Whittenberg, Director of Property Management
Email: [email protected]
Phone: 479-250-9864
Address: 808 N Main St, Bentonville, AR 72712
Website: www.cd-nwa.com

Last Updated: January 2026

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